Communication makes projects tick. Well – good communication does. The lack of communication or “half-assed” communication tends to create tensions, discontent, and even conflict. Once that has happened it can derail a project.
I am sure we all have anecdotes of individuals or companies with communication skills or lack thereof. I consider myself lucky because so far I have had contractors working on our deep energy retrofit who kept me abreast, listened to me, coordinated with me, and returned phone calls in a timely manner.
It wasn’t just all luck. I did quite some research on our contractors, relied on referrals, and often informally interviewed them.
Well, no lucky streak lasts forever, despite research and referrals. Our porch contractor, Mr. Porch (yes, that is the name of the company) confirmed the schedule for the back porch demolition, only to not show up – and not even call to let me know or reschedule.
Another start date was confirmed – and that too passed without any action. Then a substantial addendum to the contract was e-mailed to me, with no meaningful explanation. I have been calling on an almost daily basis to seek clarification. All I get is voicemail, but no return calls. Mr. Porch doesn’t talk.
We are left in the dark and may have to postpone the porch project and start building it next spring.